Privacy Policy

Effective Date: 26/09/2024

At ExtremeLiveLearning.com, we strive to ensure that our users have a positive learning experience. If you are not completely satisfied with a session or need to cancel a booking, our refund policy outlines the conditions under which refunds are issued.

1.Cancellations and Rescheduling

Student-Initiated Cancellations: If you need to cancel or reschedule your session, please do so at least 24 hours before the scheduled session time. Cancellations made more than 24 hours in advance will be eligible for a full refund or credit toward future bookings.
Late Cancellations: Cancellations made less than 24 hours before the scheduled session are not eligible for a refund. However, we may offer rescheduling at the discretion of the teacher, subject to availability.

2. Teacher-Initiated Cancellations

If a teacher cancels the session for any reason, you will be offered the option to reschedule or receive a full refund.

To provide and manage our services, including facilitating bookings with teachers.
To personalize your experience on our platform.
To process your payments.
To communicate with you, including sending reminders, updates, and promotional materials (with your consent).
To improve our website and customer service based on feedback and usage data.
To comply with legal obligations.

3.No-Show Policy

If a student does not attend a scheduled session without prior cancellation, no refund will be issued. Teachers are obligated to wait for at least 15 minutes in case of a late arrival. After 15 minutes, the session will be marked as a no-show.

4. Dissatisfaction with a Session

If you are dissatisfied with the quality of a session, please contact us at [Insert Contact Email] within 48 hours of the session. We will review your complaint and, if justified, offer either a refund or a credit for future bookings.

5. Refund Process

Refunds will be processed back to the original method of payment within 7-10 business days of approval. Refund times may vary depending on your payment provider.

6. Non-Refundable Services

Any service that has been fully delivered (such as completed multi-session packages) is non-refundable, unless otherwise agreed upon due to extenuating circumstances.

7. Contact Us

For questions regarding our refund policy, please contact us at:Email: [email protected]